Are you staring at your Verizon Fios bill wondering if you can finally break free? You’re not alone. Millions of people switch internet providers every year, often seeking better deals, faster speeds, or simply a change of pace. Canceling a service can often feel like navigating a maze, filled with potential fees, confusing procedures, and the dreaded customer service phone calls. However, understanding the process and knowing your rights can make canceling your Verizon Fios service a smooth and painless experience.
Whether you’re moving to a new home, switching to a competitor, or simply cutting costs, knowing how to properly cancel your Fios service is essential to avoid unnecessary charges and ensure a clean break. Understanding potential early termination fees, equipment return policies, and final billing procedures can save you both time and money in the long run. This guide provides a comprehensive overview of the Verizon Fios cancellation process, empowering you to confidently navigate each step.
What are the most frequently asked questions about canceling Verizon Fios?
What’s the easiest way to cancel my Verizon Fios service?
The easiest way to cancel your Verizon Fios service is generally by calling Verizon directly at their customer service line. This allows you to speak with a representative who can guide you through the process, confirm your account details, and schedule the disconnection of your services. Be prepared to answer security questions to verify your identity.
Calling is often preferred because it provides a real-time interaction where you can immediately clarify any questions you have about outstanding balances, equipment returns, or the cancellation process itself. While some companies are moving towards online cancellation options, Verizon’s process is still more streamlined through phone communication. This also helps to ensure there are no misunderstandings regarding the final cancellation date, which is important to avoid future billing issues. Before you call, gather your account information, including your account number and the service address. Also, be aware of any early termination fees that might apply if you are still under contract. It’s a good idea to inquire about these fees upfront so you are fully informed. Be prepared for the representative to potentially offer you a lower price or different package to keep your business. You can politely decline if you are firm in your decision to cancel. Finally, confirm the date of disconnection and request a confirmation number or email for your records.
Will I be charged an early termination fee if I cancel my Fios contract?
Whether you will be charged an early termination fee (ETF) when canceling your Verizon Fios contract depends on the terms of your agreement and when you cancel. If you are still within the contract period, an ETF is likely. However, if your contract has expired or you qualify for an exception, you might avoid the fee.
Generally, Verizon Fios contracts are for a specified period, often one or two years. If you cancel service before the end of this term, you’ll typically incur an ETF. The amount of the fee is usually a prorated amount that decreases month by month as you get closer to the end of your contract. Check your original service agreement or online Verizon account to determine your specific ETF schedule and remaining contract length. It’s crucial to remember that certain circumstances may allow you to waive the ETF. These can include moving to an area where Verizon Fios service is not available, or if you are an active member of the military being deployed. Be prepared to provide documentation to support your claim for a waiver. Contact Verizon customer service directly to discuss your situation and explore any potential options for avoiding the fee before canceling. Finally, before cancelling, consider these points:
- Review your contract: Know exactly what you agreed to and the associated fees.
- Contact Verizon: Discuss options such as transferring your service or downgrading your plan instead of cancelling.
- Explore alternatives: Research other internet providers in your area before making a final decision.
How do I return my Fios equipment after cancellation?
After canceling your Verizon Fios service, you’ll need to return your equipment to avoid unreturned equipment fees. Verizon will typically send you a return kit with a prepaid shipping label to make the process easy. Simply pack the equipment securely, attach the label, and drop it off at a designated shipping location (usually a UPS Store or FedEx location, depending on the label provided).
You should receive your return kit within a few days of your cancellation confirmation. If you don’t receive it promptly, contact Verizon customer service to request one. Make sure to return all the equipment specified by Verizon, which commonly includes the Fios router, set-top boxes, and any power cords or remotes associated with these devices. Keep a record of the tracking number from the shipping label as proof of return. Failure to return the equipment within the specified timeframe (usually 30 days) will result in charges to your final bill.
To avoid any confusion or potential charges, it’s always best practice to confirm the specific equipment that needs to be returned with Verizon customer service at the time of cancellation. They can provide a list or specific instructions based on your account. In some cases, if a return kit isn’t available or convenient, Verizon may allow you to drop off your equipment at a Verizon store, if one is available in your area. Again, confirm this option with Verizon before attempting to return equipment directly to a store. Be sure to get a receipt as proof of return, regardless of the return method.
Can I cancel Fios online or do I have to call?
Generally, you cannot cancel your Verizon Fios service entirely online. While Verizon’s website offers a wide range of account management features, complete cancellation typically requires you to contact Verizon directly, either by phone or sometimes through an online chat with a customer service representative.
Canceling Fios necessitates direct communication to verify your identity, confirm the cancellation details (like the effective date), and discuss any potential early termination fees or outstanding balances. Additionally, a representative will guide you through the process of returning any Verizon-owned equipment, such as routers or set-top boxes, to avoid being charged for unreturned items. This equipment return process is crucial and often requires specific instructions that a phone representative can best provide. While some users may find limited self-service options that appear to initiate a cancellation request, these often lead to a prompt for a callback or further verification via phone. It’s best to plan to call Verizon’s customer service directly to ensure a smooth and complete cancellation of your Fios service. This direct contact also allows you to address any final billing questions and confirm the disconnection date.
What information do I need to cancel my Fios account?
To cancel your Verizon Fios account, you’ll generally need your account number, the primary account holder’s name, the service address, a phone number associated with the account, and your preferred cancellation date. Having your PIN or security question answer handy is also a good idea for verification purposes.
When you contact Verizon to cancel, the representative will need to positively identify you as the account holder or an authorized user. Providing the information above helps them quickly and accurately locate your account and process your request. Failing to provide the correct information can delay or even prevent the cancellation. Be prepared to answer security questions related to your account, such as the last four digits of your social security number associated with the account or a previously established PIN. In addition to this information, it’s beneficial to understand the terms of your current service agreement. Know if you’re under contract and if any early termination fees apply. Also, be prepared to discuss your reasons for cancelling, as the representative may offer alternative solutions or discounts to retain your business. Before cancelling, remember to back up any important data stored on your Fios equipment, as it may be inaccessible after disconnection.
Can I schedule my Fios cancellation for a future date?
Yes, you can typically schedule your Verizon Fios cancellation for a future date. This allows you to plan your transition to a new internet provider or simply align the service termination with your moving date or other personal needs.
When you contact Verizon to cancel your Fios service, be sure to specify the exact date you want the service to be disconnected. This is crucial to avoid being billed for service you’re not using and to ensure a smooth transition. Verizon usually allows you to schedule the cancellation up to 30 days in advance. Keep in mind that depending on when your billing cycle ends, scheduling the cancellation for the end of your billing period can help minimize potential prorated charges. Scheduling your cancellation in advance gives you time to explore alternative internet options and avoid any service interruption. It also provides a buffer in case there are any unforeseen issues with the cancellation process. Always confirm the cancellation date with Verizon and request a confirmation number or email as proof of your scheduled termination. This documentation can be invaluable if any discrepancies arise later on.
What happens to my Verizon email address after I cancel Fios?
Generally, when you cancel your Verizon Fios service, you will lose access to your Verizon email address and any associated data stored within it (emails, contacts, calendar entries). Verizon email is tied to your active Fios account, so termination of service results in termination of the email service as well.
It’s crucial to understand this before canceling your Fios service. Verizon doesn’t typically offer a way to keep your email address active once your account is closed. Therefore, you should proactively migrate any important emails, contacts, or other data you want to keep to a different email provider like Gmail, Outlook.com, or another service of your choice. You should also update any online accounts or subscriptions that use your Verizon email address to ensure you continue receiving important communications. To ensure a smooth transition:
- Back up all essential data: Download emails, export contacts, and save calendar entries from your Verizon email account.
- Notify contacts: Inform people who regularly email you of your new email address.
- Update online accounts: Change your email address on any websites, services, or subscriptions where you used your Verizon email.
Failing to take these steps can result in losing valuable information and missing important updates after your Fios account is closed.
And that’s it! Cancelling Verizon Fios can be a bit of a process, but hopefully, this guide has made it a little smoother. Thanks for reading, and we hope you’ll come back and visit us again for more helpful tips and tricks!